Transform your claims experience
Out of Pocket, EXP (OOPE) is an ALE expense management provider and Loss of Use Tool focused on improving carrier cost accuracy, streamlining adjuster workloads, and expediting policyholder reimbursement cycles.
Time Period
6 Month Claim
Submitted Amount
$11,901.18
Approved Amount
$7,376.33
OOPE Recommended Reimbursement
$2,879.84
Cost Accuracy
$9,021.34
Time Period
8 Month Claim
Submitted Amount
$9,411.79
Approved Amount
$4,996.94
OOPE Recommended Reimbursement
$2,032.01
Cost Accuracy
$7,379.78
Time Period
6 Month Claim
Submitted Amount
$11,901.18
Approved Amount
$7,376.33
OOPE Recommended Reimbursement
$2,879.84
Cost Accuracy
$9,021.34
Time Period
8 Month Claim
Submitted Amount
$9,411.79
Approved Amount
$4,996.94
OOPE Recommended Reimbursement
$2,032.01
Cost Accuracy
$7,379.78
Time Period
3 Month Claim
Submitted Amount
$11,579.09
Approved Amount
$10,177.72
OOPE Recommended Reimbursement
$6,940.17
Cost Accuracy
$4,638.92
Benefits of OOPE
Adjusters, say goodbye to auditing policyholder ALE/LOU receipts. At OOPE, we simplify the receipt collection process for you and your policyholder, helping you get back to the parts of the claim that matter most.
Our Process
Each receipt is meticulously audited for validity and fraud using carrier and adjuster guidelines. OOPE’s exception-based auditing allows adjusters to make high-level claim decisions, leading to an optimized workload and carrier cost savings.
Receipt Submission
Policyholders submit their receipts through OOPE’s iOS app or web portal. OOPE is the main point of contact for any receipt education and question.
01OOPE Audits
Receipts are audited based on adjuster and carrier guidelines, deducting items such as alcohol and excessive spending when necessary. OOPE calculates each expense through its proprietary expense equation to determine the Recommended Reimbursement.
02Everyone Benefits
OOPE provides the adjuster with a comprehensive spending overview and Recommended Reimbursement. Policyholders receive payment(s) faster, adjusters reimbursement cycle time is shortened, and carriers achieve exponential savings.
03Any Questions?
Adjusters can submit a claim by sending an email to claim@teamoope.com or by calling (844) 333-3100. Additionally, OOPE also accepts assignments directly through XactAnalysis.
OOPE will reach out to the adjuster to confirm all claim details and verify carrier guidelines. After, OOPE will call the policyholder to educate them on expense guidelines, acceptable receipts, and the reimbursement process.
No, adjusters will no longer upload or audit receipts. After they submit claim information and carrier expense guidelines to OOPE, OOPE will be the main point of contact for education and questions regarding all expense-related aspects of the claim.
OOPE’s Recommended Reimbursement (RR) is the estimated dollar amount we suggest an adjuster consider for reimbursement based on the policyholder’s submitted receipts and their pre-loss spending habits.
It is calculated by comparing total approved daily expenses to the Normal Daily Spending Before Loss.
OOPE's RR is a non-binding recommendation. It is not a guarantee of payment. Final reimbursement decisions are made solely by the insurance carrier and adjuster.
OOPE’s RR is based only on the information provided by the policyholder and/or obtained through OOPE’s own review process. The adjuster and insurance carrier may consider additional factors, including, but not limited to, policy coverage limits, documentation, and internal procedures, when determining the actual reimbursement amount.
No, OOPE does not issue any form of payment to the policyholder. Your adjuster and insurance carrier will make the final decision on your reimbursement amount and issue payment directly to you.
OOPE can provide a SOC 2 Type 2 audit report. We maintain secure data handling protocols and continuously monitor for compliance and security threats.