Here Are Some Common Questions About Us

OOPE will reach out to the adjuster to confirm all claim details and verify carrier guidelines. After, OOPE will call the policyholder to educate them on expense guidelines, acceptable receipts, and the reimbursement process.

No, adjusters will no longer upload or audit receipts. After they submit claim information and carrier expense guidelines to OOPE, OOPE will be the main point of contact for education and questions regarding all expense-related aspects of the claim.

OOPE’s Recommended Reimbursement is the dollar ($) amount OOPE recommends the adjuster pay the policyholder for expenses incurred because of a covered loss. The RR is only a recommendation. The adjuster always has the ability to pay the policyholder a different amount.

No, OOPE does not issue any form of payment to the policyholder. Adjusters will pay policyholders directly.

Policyholders can submit receipts to expense@teamoope.com and OOPE will upload their receipts into their account.

OOPE offers an iOS app for policyholders to upload receipts on the go and a web portal for those who prefer to work on a computer or do not have an Apple product. We are currently developing the Android version. Policyholders can also mail their receipts to the OOPE team.

Adjusters will receive a PDF containing an overview of the policyholder’s spending, categorized by type, month, and day. The report includes line items for each receipt with approval or denial statuses and supporting images of each receipt.

Only JPEG and PNG files are accepted.

Unitemized receipts may or may not be approved based on the adjuster or carrier guidelines.

OOPE audits receipts for Food and Meals, Housing and Hotels, Transportation, Utilities, and Miscellaneous.

Yes, please reach out to Hello@TeamOOPE.com for more information.