Learn more about our commitment to your security by reading our Privacy Policy.
This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
Topics:
What data do we collect?
Out of Pocket, EXP collects the following data:
The collection of data is limited to information necessary to carry out company objectives in providing Services to you.
How do we collect your data?
You directly provide Out of Pocket, EXP with most of the data we collect. We collect data and process data when you:
How will we use your data?
Out of Pocket, EXP collects your data so that we can:
If you agree, Out of Pocket, EXP will share your data with our partner companies so that they may offer you their products and services.
When Out of Pocket, EXP processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
Any new purposes for use will be reflected in an updated Privacy Policy and published on this web page.
How do we store your data?
Out of Pocket, EXP securely stores your data in various distributed cloud storage infrastructures hosted by AWS. Out of Pocket, EXP will keep your data for 90 days. Once this time period has expired, we will automatically dispose of your data.
Marketing
Out of Pocket, EXP would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Out of Pocket, EXP from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please hello@outofpocketexp.com.
What choices are available regarding your data?
Out of Pocket, EXP would like to make sure you are fully aware of the choices you have regarding your data. Every user may exercise the following:
If you make a request, we will respond to you within 24-48 hours. If you would like to exercise any of these choices, please contact us at our email: hello@outofpocketexp.com.
Call us at: (844) 333-3100.
Or write to us: 1300 First Street Suite 368, Napa CA 94559.
Should a data request be denied, Out of Pocket, EXP will notify you of the reason for denial within 24-48 hours.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
How do we use cookies?
Out of Pocket, EXP uses cookies in a range of ways to improve your experience on our website, including:
What types of cookies do we use?
There are several different types of cookies, however, our website uses:
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Security
Out of Pocket, EXP takes reasonable steps to protect the Personal Data via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Out of Pocket, EXP via the Internet.
SMS Privacy Policy
OOPE may send text messages (SMS) to customers for the purpose of providing claim-related updates, reminders, and important notifications. These messages are intended solely for informational purposes and are part of our commitment to keeping clients informed throughout the claim lifecycle.
Information Collected
OOPE does not use SMS to collect personal information. SMS communication is initiated only after a customer has opted in through a claim submission process or other client-authorized channels.
Use of Personal Data in SMS
OOPE uses phone numbers provided during onboarding or claim initiation solely to send claim-specific SMS notifications. These may include reminders about overdue receipts, status updates, or support-related messages.
Data Security and Storage
Since OOPE does not collect data through SMS, no personal information is stored, maintained, or processed directly through our SMS system. Our broader data practices are detailed above in our general privacy policy.
Third-Party Sharing
OOPE does not share phone numbers or SMS-related data with third parties for marketing or unrelated purposes. Any data handling complies with the standards outlined in the general privacy policy.
Opt-Out
Customers may opt out of SMS communications at any time by replying “STOP” to any OOPE text message. For further questions or assistance, contact us at hello@outofpocketexp.com.
Privacy policies of other websites
The Out of Pocket, EXP website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Out of Pocket, EXP keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 05/26/2023.
How to contact us
If you have any questions about Out of Pocket, EXP's privacy policy, the data we hold on you, or you would like to exercise any of the choices defined above, please do not hesitate to contact us.
Email us at: hello@outofpocketexp.com.
Call us at: (844) 333-3100.
Or write to us: 1300 First Street Suite 368, Napa CA 94559.